Meridian Legal
At Risk
34
health score
Relationship has cooled sharply over 6 weeks. Primary champion has gone quiet, reply times have tripled, and a deliverable commitment from the May QBR was missed without acknowledgement. Renewal is in 9 weeks.
Communications on record: 0 · paste emails, Slack threads or meeting notes, then run analysis
Recommended next actionBook a direct call with Sarah Okafor this week — do not email. Acknowledge the missed dashboard delivery, present a recovery date, and ask openly whether the team is evaluating alternatives.
Signals (3)
CriticalStakeholder silenceChampion silent for 19 days
Sarah Okafor previously replied within 24h and attended every call. She has not replied to the last 3 emails and skipped 2 consecutive check-ins; Tom is responding instead.
✉️
Following up on my note from last week re: the Q3 roadmap — would love your steer when you have a moment.
📅
Attendees: Tom Hendricks. Apologies: Sarah Okafor (2nd consecutive).
CriticalMissed commitmentQBR commitment missed without acknowledgement
In the 22 May QBR your team committed to delivering the reporting dashboard by 20 June. No delivery or update was sent; the client has not chased — which itself is a risk marker.
📅
Action: WSS to ship client reporting dashboard by 20 June (owner: delivery team).
✉️
No thread mentioning the dashboard since 12 June.
WarningResponse latencyReply times tripled vs baseline
Median client reply time moved from 9h (Mar–May baseline) to 31h over the last 4 weeks.
✉️
Reply latency: Mar–May median 9.2h → Jun–Jul median 31.4h across 14 threads.
Key contacts
Sarah OkaforManaging Partner (champion)Last seen: 24 Jun
Tom HendricksOps DirectorLast seen: 10 Jul