Relationship has cooled sharply over 6 weeks. Primary champion has gone quiet, reply times have tripled, and a deliverable commitment from the May QBR was missed without acknowledgement. Renewal is in 9 weeks.
Payment 18 days late for the first time in the engagement. Feedback has shifted to rubber-stamping — three consecutive strategy docs approved with no comments. A procurement contact appeared on the last invoice thread.
Work is progressing but frustration is accumulating around an unresolved scope question raised three times since mid-June. Tone in Slack has shifted from collaborative to transactional.
Meeting cadence has slipped from weekly to roughly fortnightly since their new COO started. No negative language, but your team is now hearing about internal decisions after they happen.
Steady, warm relationship. Communication patterns stable, commitments on both sides being met, positive sentiment in recent campaign retro.
Strong engagement. Replies within hours, meetings well attended, and the CEO twice referenced expanding into their European division in the last fortnight.