BrightPath

At risk

Client relationship

Last synced 12 min ago

Radar moved BrightPath from Steady to At risk · 2 days ago · 4 new signals this week

Worth knowing: Almost every email goes to one person, James. That is a risk if he leaves or goes quiet.

OwnerSarah MitchellAccount Director

Renewal date30 Oct 202661 days

Revenue£5,000/mo£3,000 at risk · 60% likely

Relationship stateAt risk

RelationshipWeakeningTrend over last 30 days

DeliveryNeeds attentionTrend over last 30 days

CommercialAt riskTrend over last 30 days

Schedule a renewal reset call

Reconnect early, surface concerns and realign on value before renewal conversations begin.

Avg. reply time is 2.3x slower vs previous 30 days

Attendance rate dropped to 60% vs previous 30 days

1 open item needs client input for 11 days

2 key contacts have gone quiet in the last 14 days

Evidence	Source	What happened	Date
Re: Q2 performance reportFrom: James Lee	Email	James requested changes to the report and has not replied since.	2d ago
Q2 Performance ReviewWith James Lee, Priya Nair	Meeting	Attendance was 60% (3/5 invited). Shorter than usual.	4d ago
#client-updatesFrom: Priya Nair	Slack	Priya flagged concerns with reporting accuracy in weekly update.	7d ago
Reporting data validationTask	Task	Marked as blocked — waiting on client clarification.	11d ago

Showing 1 to 4 of 4 results1

James LeePrimaryHead of GrowthLast real conversation: 11 days ago
Priya NairMarketing ManagerLast real conversation: 2 days ago
Tom RichardsHas a say on renewalFinance ManagerLast meeting attended: 38 days ago