Risk detail
Radar detected a developing churn risk before the client indicated they may leave.
BrightPathRetainer £5,000/mo
Insight typeHigh risk
Business impact£3,000at risk
Confidence60%Medium
Renewal date30 Oct 2026in 61 days
OwnerSarah MitchellDue today
How Radar built this insight
Lower attendanceEngagement down 24% vs last 30 days
Unresolved concernsReporting concern waiting 11 days
Approaching renewalRenewal in 61 days, no commitment yet
High churn risk60% probability
What Radar noticed
BrightPath's engagement has declined significantly over the last 30 days, with key stakeholders less active and no recent progress on open items. Renewal is approaching with no commitment in place, increasing the likelihood of churn.
24%Drop in engagement vs prior 30 days
2Stakeholders less active in last 14 days
11Days the reporting concern has waited
Evidence timeline
- Engagement dropped 24%2 days agoMeetings attended down from 5 to 3 in the last 30 days
- Open concern not updated5 days agoReporting concern has waited 11 days for client input
- Renewal approaching6 days agoNo commitment recorded with 61 days until renewal
Why it matters
If unaddressed, BrightPath may choose not to renew, putting £3,000 in monthly revenue at risk and impacting long-term growth.
Recommended action
- 1Re-engage key stakeholdersBook a check-in with James and Priya to understand current priorities and concerns.
- 2Resolve open concernsResolve the reporting concern and confirm the fix to rebuild confidence.
- 3Secure renewal commitmentPropose renewal options and confirm value plan before the 30 October deadline.
A message you can send
Radar wrote this. It will not send it. You copy it, change it and send it yourself.
Hi James,
I noticed engagement has dipped recently and wanted to check in. Is there anything we can do to better support your goals? I'd love to schedule a quick call this week.
Looking forward to it,
Sarah