Lumen Retail
At riskClient relationship
OwnerJames LeeAccount Manager
Renewal date2 Feb 2027156 days
Revenue£3,000/mo£36,000/yr
Relationship stateAt risk
RelationshipCoolingTrend over last 30 days
DeliveryOn trackTrend over last 30 days
CommercialStableTrend over last 30 days
Book a reconnect call
Engagement signals for Lumen Retail are weakening. A short call re-opens the conversation before concerns harden.
Why this action
- Engagement has dropped in the last 30 days
- Open items are waiting on client input
- Early action improves retention outcomes
What changed
Slower replies
Average reply time is 1.8x slower vs previous 30 days
Meetings declined
Two check-ins declined without a new time
What Radar found in their emails, calls and messages
| Evidence | Source | What happened | Date |
|---|---|---|---|
| Fortnightly check-inWith Hana Suzuki | Meeting | Declined by the client. No reschedule proposed. | 2d ago |
| Re: October campaign assetsFrom: Hana Suzuki | Approval took six days against a usual same-week turnaround. | 5d ago |
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Key contacts
- Hana SuzukiPrimaryBrand Manager
- Felix GrantEcommerce Lead
Client details
- Company
- Lumen Retail
- Industry
- Retail
- Contract value
- £36,000 / year
- Contract end date
- 2 Feb 2027
- Time as client
- 1 year, 5 months