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Risk detail

Radar detected a developing risk for Lumen Retail before it became obvious.

Last synced 12 min ago
Lumen RetailRetainer £3,000/mo
Insight typeDeveloping risk
Business impactNon-financialtrust and delivery impact
Confidence55%Medium
Renewal date2 Feb 2027in 156 days
OwnerJames LeeDue in 2 days

How Radar built this insight

Slower repliesAverage reply time is 1.8x slower vs previous 30 days
Meetings declinedTwo check-ins declined without a new time
Value exposed£3,000/mo retainer relationship
Churn riskNon-financial impact

What Radar noticed

Reply times are slowing and two meetings were declined without rescheduling. Engagement is drifting below baseline.

4Signals in the last 30 days
£3,000Monthly retainer exposed
156Days until renewal

Evidence timeline

  1. Fortnightly check-in2d agoDeclined by the client. No reschedule proposed.
  2. Re: October campaign assets5d agoApproval took six days against a usual same-week turnaround.
View all signals and activity

Why it matters

If unaddressed, trust in delivery weakens and Lumen Retail's £3,000/mo relationship becomes harder to defend.

Recommended action

  1. 1Re-engage the relationshipBook time with Hana Suzuki to understand what has changed.
  2. 2Close the open loopsResolve anything waiting on your team the same week.
  3. 3Agree the path forwardConfirm priorities and put the next milestones in writing.

A message you can send

Radar wrote this. It will not send it. You copy it, change it and send it yourself.

Hi Hana,

I wanted to check in — it's been a little quieter than usual and I'd like to make sure we're focused on the right things for you. Could we grab 20 minutes this week?

Best,

James