Vertex Health
At riskClient relationship
OwnerTom RichardsAccount Director
Renewal date22 Dec 2026114 days
Revenue£4,500/mo£6,500 at risk · 75% likely
Relationship stateAt risk
RelationshipStableTrend over last 30 days
DeliveryOn trackTrend over last 30 days
CommercialBudget pressureTrend over last 30 days
Book a reconnect call
Engagement signals for Vertex Health are weakening. A short call re-opens the conversation before concerns harden.
Why this action
- Engagement has dropped in the last 30 days
- Open items are waiting on client input
- Early action improves retention outcomes
What changed
Budget review flagged
Board update mentioned cost controls across suppliers
Slower sign-offs
Approvals are taking 2x longer than the previous quarter
What Radar found in their emails, calls and messages
| Evidence | Source | What happened | Date |
|---|---|---|---|
| Fwd: board update — H2 prioritiesFrom: Nadia Hassan | Board update lists marketing spend among areas under review. | 6h ago | |
| Monthly check-inWith Nadia Hassan | Meeting | Nadia asked for options at a reduced monthly commitment. | 2d ago |
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Key contacts
- Nadia HassanPrimaryHead of Marketing
- Chris DoyleCOO
Client details
- Company
- Vertex Health
- Industry
- Digital Health
- Contract value
- £54,000 / year
- Contract end date
- 22 Dec 2026
- Time as client
- 1 year, 2 months